Identify your callers with a Caller ID Prefix. If your caller is calling a certain number we can prefix their caller ID with that number ID. This will help give you info as to how the caller got to your phone.
How does this benefit me?
If a caller was recently talking to billing and they need to talk to you. Billing can then transfer the call to you and you will know that they came from billing because we can put Billing#John Smith on the caller ID on your phone.
Yes, you can change the Prefix to what you want.
Yes, there is a field on Ring Group and IVRs for the Prefix