On-demand Recording and Auditing

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Overview

Make sure your users and callers are getting the best experience. With our on demand recording you can start recording a call with the press of a button.

How does this benefit me?

We make sure to disclose about call recordings at the start, but, we can set it up to where calls are automatically recorded or we can place a button on the users phone to immediately start recording. This is a good safety measure and can also be good when training users on how to handle phone calls. To make sure the quality of work is where you want it.

1. How to I retrieve a recording?

An admin can get it from the admin portal, or an authorized user can reach out to support for the recording, if recording is not enabled on your system we cannot retrieve the recording.

2. Do I have to disclose that calls are recorded?

Yes!

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